We collect information you provide when you register, use our services, or communicate with us. This includes account information, usage data, and any customer/client data you upload to ChinarCRM.

• Full name, email address, and phone number
• Company or agency name and business details
• Billing address and payment information (processed via our payment partners)
• Profile photo and personal preferences

• Log files, IP addresses, browser type and version
• Pages visited, features used, and time spent on platform
• Device identifiers and operating system information
• Referral sources and navigation patterns

We use the information we collect for the following specific purposes:

• To provide, operate, and maintain the ChinarCRM platform
• To process payments and manage your subscription
• To send important notices, product updates, and support responses
• To send marketing communications where you have provided consent (you may opt out at any time)
• To analyse usage patterns and continuously improve our platform
• To detect, prevent, and respond to fraud and security incidents
• To comply with legal obligations under Indian law, including the Information Technology Act, 2000

We do not sell, rent, or trade your personal data to third parties. We may share information only in these limited circumstances:

• Service Providers: Trusted vendors who help operate our platform (payment gateways, email services, cloud hosting). They are bound by confidentiality agreements.
• Legal Requirements: When required by law, court order, or governmental authority in India.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your data may transfer to the successor entity.
• With Your Consent: For any other purpose, only with your explicit prior consent.

We use cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device by your browser.

• Essential Cookies: Required for core platform functionality (login sessions). Cannot be disabled.
• Preference Cookies: Store your settings such as theme (light/dark) and language preferences.
• Analytics Cookies: Help us understand platform usage using anonymised data only.
• Marketing Cookies: Used to show relevant content. Only used with your explicit consent.

You can control cookies via your browser settings or our cookie consent banner. Disabling certain cookies may affect platform functionality.

We implement reasonable technical and organisational measures to protect your personal data. These include:

• SSL/TLS encryption for all data in transit
• Encrypted storage for sensitive data at rest
• Regular security audits and vulnerability assessments
• Strict access controls — only authorised personnel can access your data
• Automated backups to prevent data loss

As a ChinarCRM user, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Correction: Request correction of any inaccurate or incomplete data
• Right to Deletion: Request deletion of your account and personal data (subject to legal retention requirements)
• Right to Portability: Request your data in a machine-readable format
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time
• Right to Object: Object to certain types of processing of your data

To exercise any of these rights, contact us at +91 91034 03020 or via WhatsApp. We will respond within 30 days.

• Account data: retained until account deletion or erasure request
• Billing records: retained for 7 years as required by Indian tax laws
• Support ticket data: retained for 3 years
• Analytics data: aggregated, anonymised, and retained indefinitely

Our platform integrates with third-party services. This policy does not cover their practices — we encourage you to review their own privacy policies.

• Google reCAPTCHA — to prevent spam and abuse on contact forms
• Payment gateways (Razorpay) — for secure payment processing
• Email service providers — for transactional and marketing emails
• Cloud hosting providers — for platform infrastructure

ChinarCRM is a business SaaS platform intended for individuals aged 18 and above. We do not knowingly collect personal data from anyone under 18. If you believe a minor has provided us personal data, contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by email and/or by displaying a prominent notice on our platform at least 14 days before changes take effect. Continued use of the platform after the effective date constitutes acceptance of the revised policy.